Responsible Gaming at 8kbe

During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding. Following registration, 8kbe conducts identity verification (KYC) on all accounts before any withdrawal is processed. This process confirms both the player's identity and their date of birth against official documentation such as a National ID card (NID) or passport.

Where our verification process or our monitoring team identifies that an account may have been registered by or used by a minor, 8kbe will immediately suspend the account and conduct an investigation. If underage gambling is confirmed, the account will be permanently closed, all funds will be withheld pending investigation, and the matter may be referred to the relevant authorities.

We strongly encourage parents and guardians in Bangladesh to make use of parental control tools available through their internet service provider, router settings, or third-party parental control software. These tools can restrict access to online gambling platforms at the device or network level, providing an additional layer of protection for younger family members who may share devices.

If you believe a minor has gained access to the 8kbe platform, please contact our support team at [email protected] immediately. We take all such reports seriously and will act swiftly.

Sometimes the most effective step is simply to step away for a while. 8kbe's time-out feature allows you to pause your account for a set period without permanently closing it. This is ideal when you feel you need a break but do not want to go through the full self-exclusion process.

Available time-out durations on 8kbe are: 24 hours, 48 hours, 7 days, and 30 days. During a time-out:

• Your account is locked — you cannot log in, place bets, or make deposits.
• Your account balance and transaction history are preserved in full.
• All promotional emails and push notifications are suspended for the duration.
• Pending withdrawals that were already approved before the time-out began will continue to be processed.
• The time-out cannot be cancelled early — it runs for the full duration you selected.

To activate a time-out, go to Account Settings → Responsible Gaming → Take a Break. Select your preferred duration and confirm. The lock takes effect within seconds. Alternatively, contact our support team and they can activate a time-out on your account immediately.

When the time-out period ends, your account automatically re-activates. You will receive a single notification informing you that access has been restored. There is no pressure to return — you are free to request another time-out at any point.

Problem gambling does not always announce itself clearly. It tends to develop gradually, and many people who are affected do not realise it until the impact on their finances, relationships, or mental health has become significant. Awareness is the first and most important line of defence.

The following signs may indicate that gambling is beginning to cause harm. If you recognise any of these patterns in yourself or in someone close to you, it is important to take action promptly.

Experiencing one or more of these signs does not mean you have a serious problem — but it does mean it is worth pausing and reflecting honestly on your relationship with gambling. The self-assessment checklist in the next section is a useful starting point.

If gambling is causing you difficulty, 8kbe's support team is your first point of contact. We are available 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (UTC+6). Our team can help you activate account protection tools, provide information about external support organisations, or simply listen without judgement.

To get in touch with the 8kbe responsible gaming support team, email us at [email protected] and include "Responsible Gaming" in the subject line. We will respond as a priority. Alternatively, log in to your account and use the live chat feature to speak with a team member directly.

We also encourage players who feel they may be struggling to speak with trusted friends, family members, or healthcare professionals. Mental health support services in Bangladesh — including those accessible through Dhaka, Chittagong, Sylhet, and other major cities — can provide counselling and guidance for individuals dealing with compulsive behaviours, including problem gambling.

8kbe will never pressure a player who has self-excluded to return to the platform. Our responsible gaming commitments are genuine, and we would rather lose a customer permanently than contribute to ongoing harm. If a player who has self-excluded contacts us asking to have restrictions removed prematurely, our team is trained to respond with empathy but firmness — the restriction will remain in place for its full duration.

For players in Bangladesh, the following types of professional resources may be helpful: general mental health clinics operating within major public and private hospitals in Dhaka and Chittagong, community health centres offering counselling services, and private therapists or psychologists who specialise in behavioural health. We encourage you to search for services local to your area — in Dhaka, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar — as local resources will understand your specific cultural and social context best.

Remember: gambling at 8kbe is designed to be an enjoyable, recreational activity. If it ever stops feeling that way, our tools and our team are here to help you take back control.