Privacy Policy — 8kbe Platform
At 8kbe, the privacy and security of every player's personal information is a fundamental commitment — not an afterthought. This Privacy Policy explains in plain terms what data we collect, why we collect it, how it is stored and used, and the rights you hold as a registered player in Bangladesh.
How 8kbe Protects Your Privacy
Every data-handling decision at 8kbe is guided by these core privacy principles. They shape how we design our systems, train our team, and respond to player data requests.
Encryption at Every Layer
All data transmitted between your device and 8kbe is protected by TLS/SSL encryption. Sensitive fields such as passwords and payment details are further protected with industry-standard encryption at rest, ensuring your information cannot be read even in the event of a server-level breach.
Minimal Data Collection
8kbe collects only the personal information that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect sensitive personal attributes such as political opinions, religious beliefs, or biometric data.
No Sale of Personal Data
8kbe does not sell, rent, lease, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data exists on our platform to serve your gaming experience, not to be monetised by unrelated third parties.
Player Control Over Data
Registered 8kbe players have the right to access, correct, and in certain circumstances request deletion of their personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We respond to all verified data requests within 30 days.
Defined Retention Periods
Personal data is not kept indefinitely. 8kbe applies defined retention schedules to all data categories. Account and transaction data is retained for a maximum of seven years following account closure to meet legal and anti-money laundering obligations, after which it is securely deleted.
Responsible Third-Party Access
Where 8kbe shares data with third-party service providers — such as payment processors and game providers — those parties are contractually required to handle your data in accordance with this Privacy Policy and applicable data protection standards. We do not permit third parties to use your data for their own purposes.
Information We Collect
When you register, use, or interact with the 8kbe platform, we may collect personal data falling into the following categories:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport number | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration, account settings |
| Financial Data | bKash wallet number, Nagad number, Rocket number, bank account details, transaction history | Deposit, withdrawal requests |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution | Automatic collection on site visit |
| Usage Data | Pages visited, games played, session duration, click paths, bet history | Automatic collection during platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills | KYC and withdrawal verification |
We collect personal data through the following means: directly from you when you register or update your account; automatically through cookies and server logs when you use the platform; and from third-party identity verification and payment processing partners during the verification and transaction process.
8kbe does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal information, that account will be immediately closed and all associated data deleted as promptly as technically feasible.
How We Use Your Data
8kbe processes your personal data only for clearly defined, legitimate purposes. We do not use your data in any way that is incompatible with the purposes described at the time of collection. The principal purposes for which we process your personal data are as follows:
- Account creation and management: To register your 8kbe account, verify your identity, maintain your account settings, and communicate account-related information to you.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Financial data is shared with the relevant payment provider solely for the purpose of executing the transaction you have requested.
- Identity verification and age checking: To fulfil our obligation to verify that all registered players are aged 18 or above and to confirm that the identity information provided matches official documentation. 8kbe uses third-party KYC service providers for this purpose.
- Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, fraud prevention requirements, and any other applicable legal obligations. This includes monitoring transactions for suspicious patterns and maintaining records for the legally required retention period.
- Platform improvement and analytics: To analyse usage patterns, identify technical issues, improve game offerings, and optimise the platform's design and performance. Analytics data is aggregated and anonymised wherever possible.
- Customer support: To respond to your queries, process complaints, and provide assistance when you contact the 8kbe support team.
- Responsible gaming monitoring: To identify behavioural patterns that may indicate problem gambling, and to action any self-exclusion or limit requests you have submitted through account settings.
- Promotional communications: To send you information about 8kbe bonuses, promotions, and game updates, where you have opted in to receive marketing communications. You may withdraw your marketing consent at any time through your account preferences or by contacting support.
The legal basis for processing your data varies by purpose. Account management, payment processing, and legal compliance are processed under the basis of contractual necessity and legal obligation. Analytics and marketing communications are processed under legitimate interest and consent respectively.
Data Sharing and Disclosure
The following categories of third parties may receive limited personal data from 8kbe in the course of normal platform operations:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the financial details necessary to execute your deposit and withdrawal transactions. These partners process your payment data under their own privacy policies and applicable financial regulations.
- Identity verification providers: Third-party KYC service providers receive identity and document data submitted during the account verification process. These providers are engaged solely to confirm the authenticity and accuracy of the information you have provided.
- Game providers: Platform-based game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and account tier data necessary to deliver the game experience. These providers do not receive your full identity or payment data.
- IT infrastructure and hosting providers: Our platform is hosted on secure server infrastructure. Hosting and IT support partners may have access to anonymised or pseudonymised technical data in the course of maintaining platform uptime and security.
- Legal and regulatory authorities: In circumstances where 8kbe is legally required to disclose information — such as in response to a court order, regulatory investigation, or AML report — we will provide the requested data to the relevant authority. We will notify you of any such disclosure to the extent permitted by law.
8kbe does not transfer your personal data to countries outside Bangladesh unless adequate data protection safeguards are in place. Where international data transfers are necessary — for example, to a game provider or KYC service headquartered overseas — such transfers are governed by appropriate contractual protections.
Data Security Measures
8kbe implements a layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect your personal information against unauthorised access, loss, destruction, or disclosure. The key security measures in place include:
- TLS/SSL encryption: All data in transit between your browser or mobile device and the 8kbe platform is encrypted using current Transport Layer Security (TLS) protocols. Connections over unencrypted HTTP are automatically redirected to HTTPS.
- Encryption at rest: Sensitive personal data — including identity documents, financial account references, and authentication credentials — is encrypted at the storage layer using AES-256 or equivalent standards.
- Access controls: Access to personal data within 8kbe's internal systems is strictly limited to staff members who require it to perform their job function. Role-based access controls (RBAC) are enforced, and all internal data access is logged and monitored.
- Two-factor authentication: Internal administrative systems require multi-factor authentication. Players are also encouraged to enable two-factor authentication on their 8kbe accounts via account settings.
- Regular security audits: 8kbe conducts periodic internal and third-party security reviews to identify vulnerabilities and verify that security controls remain effective as the platform evolves.
- Incident response: In the event of a data security incident that affects your personal information, 8kbe will notify affected players within a reasonable timeframe and take immediate remediation steps. The notification will describe the nature of the incident, the data affected, and the steps taken to address it.
While 8kbe takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and by not sharing your login credentials with anyone.
Data Retention
8kbe does not retain personal data indefinitely. We apply specific retention periods to each category of data, balancing our operational and legal obligations against your privacy interests. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 7 years after closure | AML and legal compliance |
| Transaction and financial data | 7 years from transaction date | Financial record-keeping obligations |
| KYC verification documents | Duration of account + 7 years after closure | Regulatory requirement |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage logs | 90 days on a rolling basis | Platform security and performance monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Data that has been anonymised may be retained indefinitely for aggregate analytics and platform improvement purposes, as it no longer constitutes personal data.
Where you submit a formal data deletion request and no legal retention obligation prevents deletion, 8kbe will process your request within 30 days of identity verification and confirmation that the retention period has elapsed.
Your Privacy Rights
As a registered player on the 8kbe platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. 8kbe will respond within 30 days of receiving a verified request.
- Right of access: You have the right to request a copy of all personal data 8kbe holds about you, along with information about how and why it is being processed.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections such as name spelling or contact details can be made directly through account settings.
- Right to erasure: Subject to applicable legal retention obligations, you may request that 8kbe delete the personal data it holds about you. This right cannot override our obligation to retain certain data for AML and financial compliance purposes during the mandatory retention period.
- Right to restrict processing: In certain circumstances — for example, while a dispute about data accuracy is being investigated — you may request that we restrict the processing of your data to storage only.
- Right to data portability: Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format so that it can be transferred to another service provider.
- Right to withdraw marketing consent: If you have previously consented to receive promotional communications from 8kbe, you may withdraw that consent at any time through your account notification preferences or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to withdrawal.
- Right to object: You may object to the processing of your data for purposes based on legitimate interest, including certain analytics activities. 8kbe will assess your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
If you are not satisfied with 8kbe's response to a privacy rights request, or if you believe your data is being processed in violation of applicable data protection principles, you have the right to lodge a complaint. Please contact our support team in the first instance so we can attempt to resolve your concern directly.
Updates to This Policy
8kbe reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made to reflect updates to applicable law, new platform features, changes in our data processing activities, or improvements to the clarity of our disclosures. The effective date at the top of this page will be updated whenever a material change is made.
Where a change to this Privacy Policy materially affects how we process your personal data or reduces your privacy rights, 8kbe will notify registered players via email to the address registered on their account, and will display a prominent notice on the platform for a reasonable period following the change. For minor clarifications or non-material updates, notification may be limited to updating this page.
Continued use of the 8kbe platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change to this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting support at .
We encourage all 8kbe players to review this Privacy Policy periodically — particularly before submitting any new personal information or making use of new platform features. Staying informed about how your data is handled is a meaningful part of responsible platform use.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 8kbe holds about you, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (UTC+6). Our support email is .
Have Questions? 8kbe Support Is Here
Review our Terms & Conditions, explore the FAQ for quick answers, or log in to your 8kbe account to manage your privacy preferences and data settings.